RETURN
1) For returns of orders from 11.11.2025:
- Germany:
Generate a DHL return label at here if none is enclosed with your parcel.
- International:
Please use our returns portal to return orders outside of Germany.
2) For returns of orders placed before 10.11.2025
Generate a DHL return label here if your parcel does not contain one:
A return is possible within 30 days of receipt of the goods. Detailed information on the right of withdrawal can be found in our general terms and conditions.
Returned items will only be accepted in their original condition and with the original label attached. Worn, soiled, altered or damaged goods will not be accepted and will be returned to the customer.
In the event of above-average returns, the Klarna invoice purchase option may be temporarily deactivated. As soon as returns behavior normalizes, the invoice purchase option will be reactivated.
For returns of orders until 10.11.2025:
You can return your orders to us as follows:
Germany:
- Make sure that the goods are in their original condition.
- Place the goods and the return form in the original shipping box and seal it ready for dispatch.
- Stick the enclosed return label on the shipping box.
- Hand in the parcel at a post office, a DHL parcel store or, if necessary, a Packstation. You can find your nearest DHL branch here.
Other European countries:
- Make sure that the goods are in their original condition.
- Place the goods and the return form in the original shipping box and seal it ready for dispatch.
- To generate the DHL return label, register the return via the Returns menu item.
- Print out the return label and stick it on the shipping box.
- Hand in the parcel at a post office, a DHL parcel store or, if necessary, a Packstation. You can find your nearest DHL branch here.
For returns of orders from 11.11.2025:
You can return your orders to us as follows,
Germany:
- Make sure that the goods are in their original condition.
- Place the goods and the return form in the original shipping box and seal it ready for dispatch.
- Stick the enclosed return label on the shipping box.
- Hand in the parcel at a post office, a DHL parcel store or, if necessary, a Packstation. You can find your nearest DHL branch here.
International:
- Make sure that the goods are in their original condition.
- Create and print the returns form and return label via our returns portal*.
- Place the goods and the return form in the original shipping box and seal it ready for shipping.
- Stick the return label on the shipping box.
- Hand in the parcel at a post office, a DHL parcel store or, if necessary, a Packstation.
* Please note that only one return per order can be registered via the returns portal.
If you would like to return several items from one order in separate shipments, please contact our Customer Service.
Returns of orders placed before 10.11.2025 can be returned to us free of charge.
For returns of orders from 11.11.2025, the return costs vary depending on the country of delivery:
All EU countries, Switzerland & Liechtenstein:
Free return
United Kingdom:
10 GBP
All other countries:
15€ (converted into the respective local currency)
Please note that the shipping costs and return costs will not be refunded for a full return.
If you wish to exchange an item, please place a new order online. A return is possible within 30 days of receipt of the goods.
You will receive a tracking number from the post office or DHL parcel store, which you can use to check the shipping status of your order online.
If you have a registered account, you can check the return status online via your customer account.
You will receive an e-mail confirmation as soon as we have received your return.
Upon receipt of your return, we will process and check it immediately in order to refund your money within 14 days of receipt of the return at the latest.
Please note the additional processing time required by banks and credit institutions. You will receive an e-mail confirmation from us as soon as your return has been credited.